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Community Guidelines
COMMUNITY GUIDELINES
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) is committed to creating a trusted, respectful, and professional real estate community.
These Community Guidelines set the standards for behaviour expected from everyone using the Yetu Listings platform. They are designed to promote trust, safety, fairness, and transparency while ensuring a positive experience for all users.
These Guidelines apply to all users, including property owners, buyers, tenants, landlords, brokers, agents, developers, property managers, contractors, business partners, and visitors.
These Guidelines should be read together with our Terms and Conditions, Property Listing Policy, Verification Policy, and Anti-Fraud Policy.
- OUR COMMUNITY VALUES
Everything we do is guided by our core values:
- Trust
- Integrity
- Transparency
- Professionalism
- Respect
- Accountability
- Customer Focus
- Innovation
We expect every member of our community to uphold these values.
- OUR COMMUNITY STANDARDS
We ask every user to:
- Treat others with courtesy and respect.
- Be honest in all communications.
- Provide accurate information.
- Honour agreements and commitments.
- Communicate professionally.
- Respect privacy.
- Follow applicable laws.
- Help create a safe marketplace.
- HONESTY AND ACCURACY
Users must:
- Provide truthful information.
- Use genuine photographs.
- Accurately describe properties.
- Advertise only properties they are authorised to market.
- Update listings when circumstances change.
Misleading or deceptive information is not permitted.
- RESPECTFUL COMMUNICATION
All interactions on Yetu Listings should remain professional.
Users must not:
- Harass others.
- Threaten anyone.
- Use abusive language.
- Bully or intimidate users.
- Discriminate against individuals or groups.
- Engage in hate speech.
- Share offensive or obscene content.
Disagreements should be handled respectfully and constructively.
- PROPERTY LISTINGS
Property listings should:
- Represent real properties.
- Include accurate pricing.
- Use authentic photographs.
- Clearly state important information.
- Comply with the Property Listing Policy.
Fake, duplicate, or misleading listings are prohibited.
- RESPECT FOR PRIVACY
Users should respect the privacy of others.
Do not:
- Share another person’s personal information without permission.
- Publish confidential documents.
- Reveal private contact information.
- Upload photographs that violate another person’s privacy.
- SAFE TRANSACTIONS
To promote safer property transactions, users should:
- Verify before trusting.
- Inspect properties before payment.
- Use official Yetu Listings communication channels where possible.
- Keep transaction records.
- Conduct appropriate legal due diligence.
- Report suspicious behaviour.
Yetu Listings encourages a 100% Cashless Business Model through approved electronic payment methods.
- PROHIBITED ACTIVITIES
The following activities are strictly prohibited:
- Fraud.
- Identity theft.
- Impersonation.
- False advertising.
- Fake property listings.
- Forged documents.
- Bribery.
- Corruption.
- Money laundering.
- Spam.
- Unsolicited advertising.
- Hacking or attempting to gain unauthorised access.
- Malware distribution.
- Intellectual property infringement.
- Illegal activities.
- BROKERS AND AGENTS
Verified Brokers and Agents are expected to:
- Act honestly and professionally.
- Protect client interests.
- Respect ethical standards.
- Avoid conflicts of interest.
- Maintain confidentiality.
- Comply with the Yetu Listings Broker Code of Conduct.
Professional conduct builds confidence in the entire real estate industry.
- PROPERTY OWNERS
Property owners should:
- Provide accurate information.
- Respond promptly to enquiries.
- Honour advertised prices where appropriate.
- Update listings when properties become unavailable.
- Cooperate during verification.
- PROPERTY SEEKERS
Buyers and tenants should:
- Treat property owners respectfully.
- Attend scheduled viewings on time.
- Communicate honestly.
- Avoid making false enquiries.
- Respect private property during inspections.
- REVIEWS AND FEEDBACK
We encourage honest and constructive feedback.
Reviews should:
- Reflect genuine experiences.
- Be respectful.
- Avoid personal attacks.
- Avoid false allegations.
- Not contain confidential information.
Fake reviews or attempts to manipulate ratings are prohibited.
- REPORTING MISCONDUCT
If you observe behaviour that violates these Guidelines, please report it immediately through:
- Report a Problem
- Submit a Complaint
- Customer Support
- Telephone
Where possible, include:
- Listing reference.
- User details.
- Screenshots.
- Supporting documents.
- Description of the incident.
Reports made in good faith help protect the community.
- ENFORCEMENT
Where these Guidelines are violated, Yetu Listings may take one or more of the following actions:
- Issue a warning.
- Request correction of content.
- Remove listings or content.
- Restrict platform features.
- Suspend an account.
- Revoke verification status.
- Permanently terminate an account.
- Report unlawful conduct to the appropriate authorities.
The action taken will depend on the seriousness and frequency of the violation.
- FAIR ENFORCEMENT
Yetu Listings is committed to applying these Guidelines fairly and consistently.
Before taking significant enforcement action, we may review the available information and, where appropriate, provide the user with an opportunity to respond. However, immediate action may be taken where necessary to protect users, comply with the law, or maintain the security and integrity of the platform.
- CHANGES TO THESE GUIDELINES
These Community Guidelines may be updated from time to time to reflect changes in our services, legal requirements, or community needs.
Updated versions will be published on our website and become effective on the stated effective date.
- CONTACT US
If you have questions about these Community Guidelines or wish to report a concern, please contact:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: community@yetulistings.com
General Enquiries: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
OUR COMMUNITY PLEDGE
At Yetu Listings, we believe that trust is built through honesty, respect, and professionalism. Every member of our community plays a role in creating a safe and reliable marketplace.
By following these Community Guidelines, you help us build a real estate ecosystem where property owners are empowered, property seekers are protected, and every transaction is guided by integrity.
Governance
Policy Owner: Customer Experience & Compliance Department
Approved By: Board of Directors
Review Cycle: Every two (2) years, or earlier if required by legal, operational, or technological changes.
YETU LISTINGS SMC LIMITED
Empowering Property Owners, Protecting Property Seekers
Terms & Conditions
TERMS AND CONDITIONS
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Welcome to Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the Yetu Listings website, mobile applications, digital platforms, and all services offered by Yetu Listings SMC Limited.
By accessing, browsing, registering, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you should not use our services.
- ABOUT YETU LISTINGS
Yetu Listings SMC Limited is a technology-driven real estate company providing an integrated platform that connects property owners, buyers, tenants, brokers, property managers, developers, investors, and other stakeholders within the real estate industry.
Our services include but are not limited to:
- Property Listings
- Property Verification
- Broker Verification
- Property Management
- Property Marketing
- Property Valuation
- Property Inspection
- Construction Supervision
- Real Estate Consultancy
- Marketplace Services
- Digital Advertising
- ELIGIBILITY
You may use Yetu Listings if you:
- Are at least 18 years of age.
- Have the legal capacity to enter into contracts.
- Provide accurate and truthful information.
- Agree to comply with all applicable laws and these Terms.
Businesses registering with Yetu Listings must ensure that the person creating the account has authority to act on behalf of the organization.
- ACCOUNT REGISTRATION
To access certain services, users may be required to create an account.
You agree to:
- Provide accurate registration information.
- Keep your information updated.
- Maintain the confidentiality of your login credentials.
- Notify Yetu Listings immediately of unauthorized use of your account.
- Accept responsibility for activities conducted under your account.
Yetu Listings reserves the right to suspend or terminate accounts containing false or misleading information.
- USER RESPONSIBILITIES
Users agree to:
- Use the platform lawfully.
- Respect the rights of other users.
- Provide truthful property information.
- Cooperate during verification processes.
- Maintain professional conduct.
- Promptly update inaccurate information.
- Comply with all applicable laws and regulations.
Users shall not:
- Publish false or misleading listings.
- Upload offensive, defamatory, or illegal content.
- Impersonate another person or organization.
- Interfere with the platform’s operation.
- Attempt unauthorized access to systems.
- Use automated tools to scrape data without permission.
- Engage in fraudulent activities.
- PROPERTY LISTINGS
Property owners and authorized agents are responsible for ensuring that:
- They have legal authority to advertise the property.
- Property descriptions are accurate.
- Prices are truthful.
- Photographs accurately represent the property.
- Listings comply with applicable laws.
Yetu Listings reserves the right to edit, reject, suspend, or remove listings that violate these Terms.
- PROPERTY VERIFICATION
Yetu Listings may verify property information, ownership, broker credentials, or other supporting documentation.
Verification is intended to improve confidence and transparency but does not constitute a legal guarantee of ownership, title, or the condition of any property.
Users remain responsible for conducting appropriate legal and professional due diligence before completing any transaction.
- PROPERTY TRANSACTIONS
Yetu Listings primarily provides a platform connecting parties.
Unless expressly stated in a written agreement, Yetu Listings is not a buyer, seller, landlord, tenant, or contracting party to property transactions between users.
Parties are responsible for:
- Negotiating terms.
- Conducting inspections.
- Seeking legal advice.
- Completing due diligence.
- Executing legally binding agreements.
- VERIFIED BADGES
Verified badges are issued following Yetu Listings’ verification procedures.
The verification badge indicates that verification requirements have been met at the time of assessment.
Yetu Listings may suspend or revoke verification status where:
- Information becomes inaccurate.
- Fraud is detected.
- Required documentation expires.
- Terms are violated.
- BROKER SERVICES
Verified Brokers must:
- Hold any required licences or registrations under applicable law.
- Comply with the Yetu Listings Broker Code of Conduct.
- Act honestly and professionally.
- Protect client interests.
- Avoid conflicts of interest.
- Maintain confidentiality.
Misconduct may result in suspension or permanent removal from the platform.
- PROPERTY MANAGEMENT SERVICES
Where Yetu Listings provides property management services, a separate Property Management Agreement shall govern the relationship between Yetu Listings and the property owner.
These Terms shall apply in addition to that agreement.
- PAYMENTS
Yetu Listings operates a 100% Cashless Business Model.
Payments may be made using approved methods including:
- MTN Mobile Money
- Airtel Money
- Visa
- Mastercard
- Bank Transfer
- Other approved electronic payment methods
Electronic receipts shall be issued after successful payment.
- PRICING
Service fees are published on our website and may change from time to time.
Updated pricing shall apply to future transactions.
Taxes and government charges, where applicable, may be charged separately.
- REFUNDS
Refunds shall be handled in accordance with the Yetu Listings Refund Policy.
Approved refunds shall only be processed through the original payment method unless otherwise agreed.
- INTELLECTUAL PROPERTY
All content on Yetu Listings, including but not limited to:
- Logos
- Designs
- Graphics
- Icons
- Text
- Software
- Databases
- Trademarks
remains the property of Yetu Listings SMC Limited or its licensors.
Users may not copy, reproduce, modify, distribute, or commercially exploit our content without prior written consent.
- USER CONTENT
Users retain ownership of content they submit.
By submitting content, users grant Yetu Listings a non-exclusive, royalty-free licence to display, publish, promote, and distribute such content for purposes related to the operation and promotion of the platform.
Users warrant that they own or have permission to use the submitted content.
- PRIVACY
Collection and use of personal information are governed by the Yetu Listings Privacy Policy.
By using our services, users consent to the collection and processing of their information in accordance with applicable data protection laws.
- THIRD-PARTY SERVICES
Yetu Listings may provide links or access to third-party services including:
- Banks
- Insurance Companies
- Surveyors
- Lawyers
- Payment Providers
- Government Services
Yetu Listings is not responsible for services provided by third parties.
- LIMITATION OF LIABILITY
To the fullest extent permitted by law, Yetu Listings shall not be liable for:
- Losses arising from user-generated content.
- Property disputes.
- Fraud committed by third parties.
- Loss of profits.
- Indirect or consequential damages.
- System interruptions beyond our reasonable control.
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.
- INDEMNITY
Users agree to indemnify and hold harmless Yetu Listings, its directors, employees, contractors, and partners against claims, damages, liabilities, costs, and expenses arising from:
- Violation of these Terms.
- Breach of applicable laws.
- Fraudulent conduct.
- Infringement of third-party rights.
- SUSPENSION AND TERMINATION
Yetu Listings may suspend or terminate access where users:
- Violate these Terms.
- Engage in fraud.
- Publish false information.
- Misuse the platform.
- Fail verification requirements.
- Fail to pay applicable fees.
Termination does not affect accrued rights or obligations.
- FORCE MAJEURE
Yetu Listings shall not be liable for delays or failure to perform obligations due to events beyond its reasonable control, including natural disasters, war, civil unrest, government actions, power outages, cyber-attacks, or telecommunications failures.
- GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.
- DISPUTE RESOLUTION
The parties shall first attempt to resolve disputes amicably through negotiation.
If a dispute cannot be resolved amicably, the parties may agree to mediation.
Where mediation is unsuccessful or inappropriate, disputes shall be submitted to the competent courts of Uganda.
- CHANGES TO THESE TERMS
Yetu Listings reserves the right to amend these Terms from time to time.
Updated Terms will be published on our website and become effective on the stated effective date.
Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.
- SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Cookie Policy, Verification Policy, and any service-specific agreements, constitute the entire agreement between Yetu Listings and the user regarding use of the platform.
- CONTACT INFORMATION
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
Acceptance of Terms
By creating an account, posting a listing, engaging our services, or otherwise using the Yetu Listings platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy Policy
PRIVACY POLICY
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, mobile applications, digital platforms, and related services.
By accessing or using Yetu Listings, you acknowledge that you have read and understood this Privacy Policy.
- OUR COMMITMENT TO YOUR PRIVACY
We believe that trust begins with protecting your personal information.
We are committed to:
- Collecting only the information necessary to provide our services.
- Processing your information fairly and lawfully.
- Protecting your data using appropriate technical and organizational measures.
- Being transparent about how we use your information.
- Respecting your privacy rights.
- INFORMATION WE COLLECT
Depending on the services you use, we may collect the following categories of information:
3.1 Personal Information
- Full name
- Date of birth (where required)
- National Identification Number or Passport Number (for verification services)
- Gender (optional)
- Profile photograph
- Occupation
3.2 Contact Information
- Telephone number
- Email address
- Physical address
- Postal address
3.3 Account Information
- Username
- Password (encrypted)
- User preferences
- Account settings
- Login history
3.4 Property Information
When listing or managing property, we may collect:
- Property address
- Property description
- Ownership details
- Property photographs
- Videos
- Property documents
- Land title information
- Rental information
- Pricing information
3.5 Verification Information
For verification services, we may request:
- National ID
- Passport
- Business Registration Documents
- Company Registration Certificates
- Land Titles
- Utility Bills
- Proof of Ownership
- Supporting legal documents
Verification documents are collected solely for identity and ownership verification purposes.
3.6 Payment Information
We may collect payment-related information including:
- Mobile Money transaction references
- Bank payment references
- Payment amounts
- Invoice details
- Electronic receipts
We do not store your Mobile Money PIN, bank passwords, debit card PINs, or full payment card details.
3.7 Technical Information
When using our platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Location data (where permitted)
- Cookies
- Usage statistics
- Error logs
- HOW WE COLLECT INFORMATION
We collect information when you:
- Create an account.
- Post a property listing.
- Contact our customer support.
- Submit verification documents.
- Request property management services.
- Subscribe to newsletters.
- Participate in surveys or promotions.
- Visit our website.
- Use our mobile applications.
- Communicate with us.
- HOW WE USE YOUR INFORMATION
Your information helps us deliver safe, efficient, and reliable services.
We may use your information to:
- Create and manage your account.
- Publish property listings.
- Verify identities and properties.
- Process payments.
- Respond to inquiries.
- Deliver requested services.
- Improve our website and services.
- Prevent fraud and abuse.
- Detect suspicious activity.
- Maintain platform security.
- Communicate important updates.
- Send service notifications.
- Conduct research and analytics.
- Comply with legal obligations.
We will only use your information for legitimate business purposes or as permitted by law.
- MARKETING COMMUNICATIONS
With your consent, we may send you:
- Property alerts
- Company news
- Promotional offers
- Market updates
- New service announcements
- Educational content
You may unsubscribe from marketing communications at any time through your account settings or by following the unsubscribe instructions in our messages.
- COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to:
- Remember user preferences.
- Improve website performance.
- Enhance security.
- Analyse website traffic.
- Personalize user experience.
You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
- SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information only where necessary with:
- Payment service providers.
- Technology service providers.
- Professional advisers.
- Government authorities where legally required.
- Law enforcement agencies when required by law.
- Courts or regulatory authorities.
- Business partners providing requested services.
Where possible, we require third parties to protect your information and use it only for the agreed purpose.
- PROPERTY LISTINGS
Information included in property listings is intended to be publicly accessible so that buyers, tenants, and other users can view available properties.
Please ensure you do not include sensitive personal information in property descriptions or photographs.
- DATA SECURITY
We take reasonable technical, administrative, and organizational measures to protect your information, including:
- Secure servers
- Encrypted passwords
- Access controls
- Firewall protection
- Regular security monitoring
- Staff confidentiality obligations
- Secure document handling
While we strive to protect your information, no online system can guarantee absolute security.
- DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide our services.
- Meet legal obligations.
- Resolve disputes.
- Prevent fraud.
- Maintain business records.
When information is no longer required, it will be securely deleted or anonymized, unless the law requires longer retention.
- YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your information.
- Request deletion of your information.
- Restrict certain processing.
- Object to certain uses.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information, where applicable.
We may decline requests where retention is required by law or necessary to protect legal rights.
- ACCOUNT SECURITY
You are responsible for:
- Keeping your password confidential.
- Using a strong password.
- Not sharing your login credentials.
- Logging out from shared devices.
- Immediately notifying Yetu Listings of unauthorized account access.
- CHILDREN’S PRIVACY
Our services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children without appropriate legal authorization. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to remove it.
- INTERNATIONAL DATA TRANSFERS
As Yetu Listings expands its services, personal information may be processed or stored in other jurisdictions that provide appropriate safeguards for personal data.
Where cross-border transfers occur, we will take reasonable steps to ensure your information remains protected.
- THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
This Privacy Policy applies only to Yetu Listings. We encourage you to review the privacy policies of any third-party websites you visit.
- FRAUD PREVENTION
To protect users and maintain trust, Yetu Listings may use personal information to:
- Detect fraudulent listings.
- Verify ownership.
- Prevent identity theft.
- Investigate suspicious transactions.
- Enforce our Terms and Conditions.
- LEGAL COMPLIANCE
We may disclose personal information where required to:
- Comply with legal obligations.
- Respond to lawful requests from competent authorities.
- Protect the rights, safety, or property of Yetu Listings, our users, or the public.
- Prevent or investigate unlawful activities.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.
Updated versions will be published on our website with a revised effective date. Continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.
- CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
Cookie Policy
COOKIE POLICY
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
This Cookie Policy explains how Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) uses cookies and similar technologies on our website, mobile applications, and digital services.
This Policy should be read together with our Privacy Policy and Terms and Conditions.
By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy, unless you disable them through your browser or device settings.
- WHAT ARE COOKIES?
Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.
Cookies help websites remember information about your visit, such as your preferences, login status, language settings, and browsing activity, making your experience faster, more convenient, and more personalized.
Cookies do not typically contain information that directly identifies you, but they may be linked to information associated with your account.
- WHY WE USE COOKIES
Yetu Listings uses cookies to:
- Improve your browsing experience.
- Keep you signed in to your account.
- Remember your preferences and settings.
- Enhance website performance.
- Understand how visitors use our website.
- Protect user accounts and prevent fraud.
- Measure the effectiveness of our services and marketing campaigns.
- Provide relevant property recommendations.
- Improve website security.
- TYPES OF COOKIES WE USE
4.1 Essential Cookies
These cookies are necessary for the operation of our website and cannot be switched off through our systems.
They help with:
- User authentication.
- Secure login.
- Website navigation.
- Form submissions.
- Payment processing.
- Security features.
Without these cookies, certain parts of the website may not function properly.
4.2 Performance and Analytics Cookies
These cookies collect anonymous information about how visitors use our website.
They help us understand:
- Pages visited.
- Time spent on the website.
- Popular listings.
- Website errors.
- User interactions.
- Overall website performance.
The information collected is used only to improve our services.
4.3 Functional Cookies
Functional cookies remember your preferences so that we can provide a more personalized experience.
Examples include:
- Preferred language.
- Saved searches.
- Favourite properties.
- Recently viewed listings.
- Display preferences.
- Notification settings.
4.4 Security Cookies
Security cookies help protect both users and Yetu Listings by:
- Detecting suspicious login attempts.
- Preventing fraudulent activity.
- Protecting user accounts.
- Supporting secure sessions.
- Reducing malicious attacks.
4.5 Advertising and Marketing Cookies
With your consent, we may use cookies to:
- Display relevant property advertisements.
- Measure advertising performance.
- Limit repetitive advertisements.
- Recommend services based on your interests.
- Improve marketing campaigns.
These cookies do not give advertisers access to your personal account information.
- THIRD-PARTY COOKIES
Some cookies may be placed by trusted third-party service providers that help us operate our platform.
These may include:
- Website analytics providers.
- Payment service providers.
- Interactive maps.
- Customer support chat services.
- Social media integrations.
- Marketing and advertising partners.
These third parties are responsible for their own privacy and cookie practices. We encourage you to review their privacy policies where applicable.
- HOW LONG COOKIES ARE STORED
Cookies may be stored for different periods depending on their purpose.
Session Cookies
These cookies are temporary and are automatically deleted when you close your browser.
Persistent Cookies
These remain on your device for a specified period or until you delete them manually. They help remember your preferences when you return to our website.
- MANAGING YOUR COOKIE PREFERENCES
Most web browsers allow you to control cookies through their settings.
You can choose to:
- Accept all cookies.
- Block certain cookies.
- Delete stored cookies.
- Receive notifications before cookies are placed.
Please note that disabling essential cookies may affect the functionality of the Yetu Listings website, and some features may no longer work as intended
- DO NOT TRACK SIGNALS
Some browsers offer a “Do Not Track” (DNT) feature. As there is no universally accepted standard for responding to DNT signals, Yetu Listings may not respond to such signals consistently. We will continue to monitor developments in this area and update our practices where appropriate.
- DATA PROTECTION
Information collected through cookies is handled in accordance with our Privacy Policy.
We implement appropriate technical and organizational measures to protect information collected through cookies from unauthorized access, alteration, disclosure, or destruction.
- CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business operations.
Any updates will be published on our website with a revised effective date. Continued use of our website after changes take effect constitutes acceptance of the updated Cookie Policy.
- CONTACT US
If you have any questions about this Cookie Policy or how Yetu Listings uses cookies, please contact us:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
Refund Policy
REFUND & CANCELLATION POLICY
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) is committed to providing transparent, fair, and professional services to all our customers.
This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, and service credits may be granted for services purchased from Yetu Listings.
This Policy should be read together with our Terms and Conditions, Privacy Policy, and any service-specific agreements.
- GENERAL POLICY
As a provider of digital, verification, marketing, and professional real estate services, many of our services begin immediately after payment is received. Consequently, not all services are refundable.
Refund requests are assessed fairly and, on a case, -by-case basis in accordance with this Policy.
- SERVICES COVERED
This Policy applies to, but is not limited to:
- Property Listing Packages
- Premium Listings
- Featured Property Promotions
- Property Verification Services
- Broker Verification
- Property Owner Verification
- Property Management Fees
- Property Inspection Services
- Property Valuation
- Construction Supervision
- Advertising Services
- Marketplace Listings
- Consultancy Services
- Training and Events (where applicable)
- ELIGIBLE REFUNDS
A refund may be approved where:
- A customer is charged more than once for the same service.
- Payment is successfully made, but the service cannot be provided due to an error attributable to Yetu Listings.
- The customer pays for a service that is unavailable and no suitable alternative is accepted.
- A technical error results in a duplicate payment.
- Yetu Listings cancels a paid service before work begins.
- A refund is required by applicable law.
Approved refunds will normally be made to the original payment method.
- NON-REFUNDABLE SERVICES
Unless required by law, the following are generally non-refundable once service delivery has commenced:
- Published property listings.
- Premium listing upgrades already activated.
- Property verification after the verification process has begun.
- Property inspection after the inspection has been carried out.
- Consultancy services already provided.
- Property valuation reports already issued.
- Construction supervision services already delivered.
- Marketing campaigns that have commenced.
- Digital advertising already published.
- Subscription fees already used.
- Administrative or processing fees clearly disclosed before payment.
- CUSTOMER CANCELLATION
Customers may cancel a service before work has commenced by contacting Yetu Listings.
If the cancellation request is received before service delivery begins:
- A full refund may be issued, less any non-refundable administrative charges (if applicable and disclosed).
- Where preparatory work has already been undertaken, Yetu Listings may deduct reasonable costs incurred before issuing any refund.
Once service delivery has commenced, cancellation may not entitle the customer to a refund.
- CANCELLATION BY YETU LISTINGS
Yetu Listings reserves the right to cancel or suspend services where:
- False or misleading information has been provided.
- Fraudulent activity is suspected.
- Required documentation is not submitted.
- The customer breaches our Terms and Conditions.
- The requested service would violate applicable law.
- Circumstances beyond our reasonable control prevent service delivery.
Where Yetu Listings cancels a service before work begins for reasons not caused by the customer, a full refund or appropriate service credit may be offered.
- PROPERTY LISTING FEES
Listing fees are generally non-refundable after a property has been published on the platform.
However, refunds or credits may be considered if:
- The listing cannot be published due to a technical fault caused by Yetu Listings.
- Duplicate payments are made.
- The service purchased cannot be delivered.
Removal of a listing by the property owner does not automatically qualify for a refund.
- VERIFICATION SERVICES
Verification fees are generally non-refundable once:
- Document review has commenced.
- Site inspection has been conducted.
- Verification processing has begun.
If Yetu Listings determines that verification cannot proceed due to its own error, a refund or service credit may be considered.
Failure to qualify for verification does not automatically entitle the applicant to a refund where the verification process has already been carried out.
- PROPERTY MANAGEMENT SERVICES
Refunds relating to property management services will be governed by the applicable Property Management Agreement.
Any prepaid fees for services not yet provided may be refunded in accordance with that agreement.
- EVENTS BEYOND OUR CONTROL
Yetu Listings shall not be liable for delays or service interruptions caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Civil unrest
- Internet or telecommunications failures
- Power outages
- Cybersecurity incidents
- Public health emergencies
Where appropriate, we may offer alternative service dates, service credits, or other reasonable solutions.
- REFUND REQUEST PROCESS
To request a refund, customers should submit a written request including:
- Full Name
- Telephone Number
- Email Address
- Transaction Reference Number
- Date of Payment
- Service Purchased
- Reason for the Refund Request
- Supporting Documents (where applicable)
Refund requests may be submitted through:
- Customer Support
- The “Report a Problem” page
- The “Submit a Complaint” page
- REVIEW OF REQUESTS
Each refund request is reviewed individually.
We may request additional information before making a decision.
Providing false or misleading information may result in rejection of the request.
- REFUND DECISION
Customers will be notified of the outcome of their refund request after the necessary review has been completed.
Where a refund is approved, it will be processed using the original payment method whenever reasonably possible.
The actual time taken for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
- SERVICE CREDITS
In some cases, Yetu Listings may offer a service credit instead of a monetary refund.
Service credits may be used toward future Yetu Listings services but are not redeemable for cash unless required by law.
- FRAUDULENT CLAIMS
Submitting false refund requests or attempting to obtain refunds through fraudulent means may result in:
- Rejection of the request.
- Suspension or termination of the user’s account.
- Recovery of any losses suffered by Yetu Listings.
- Legal action where appropriate.
- CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Reviewing service descriptions before purchasing.
- Providing accurate information.
- Ensuring payments are made using authorised channels.
- Retaining payment receipts and transaction references.
- Contacting Yetu Listings promptly if a payment issue arises.
- CHANGES TO THIS POLICY
Yetu Listings may update this Refund & Cancellation Policy from time to time.
Any revised version will be published on our website with a new effective date. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.
- GOVERNING LAW
This Policy shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.
Any disputes arising under this Policy shall be resolved in accordance with the dispute resolution provisions set out in the Yetu Listings Terms and Conditions.
- CONTACT US
For questions about this Policy or to submit a refund request, please contact:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
OUR COMMITMENT
Yetu Listings is committed to handling refund and cancellation requests with fairness, transparency, and professionalism. While some services become non-refundable once delivery has commenced, we will always review genuine concerns in good faith and work with our customers to achieve a reasonable outcome consistent with our policies and applicable law.
Yetu Listings SMC Limited
Empowering Property Owners, Protecting Property Seekers
Anti-Fraud Policy
ANTI-FRAUD POLICY
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) is committed to maintaining a safe, transparent, and trustworthy real estate ecosystem.
Fraud undermines confidence in the real estate industry and can result in significant financial and legal consequences. This Anti-Fraud Policy establishes our commitment to preventing, detecting, investigating, and responding to fraudulent activities on our platform and in the delivery of our services.
This Policy applies to all users of Yetu Listings, including property owners, buyers, tenants, brokers, agents, developers, contractors, partners, employees, and service providers.
- PURPOSE
The purpose of this Policy is to:
- Protect our customers from fraud and financial loss.
- Promote integrity and transparency in all transactions.
- Prevent fake property listings and impersonation.
- Detect and investigate suspected fraudulent activities.
- Support compliance with applicable laws.
- Strengthen confidence in Yetu Listings’ services.
- SCOPE
This Policy applies to:
- Website users
- Mobile application users
- Property owners
- Buyers
- Tenants
- Landlords
- Brokers and agents
- Property managers
- Employees
- Directors
- Consultants
- Contractors
- Business partners
- Third-party service providers
- OUR COMMITMENT
Yetu Listings adopts a Zero-Tolerance Approach to Fraud.
We are committed to:
- Promoting honesty and integrity.
- Verifying users and properties where applicable.
- Monitoring suspicious activities.
- Investigating reported fraud.
- Cooperating with law enforcement and regulatory authorities.
- Taking appropriate disciplinary or legal action where necessary.
- WHAT CONSTITUTES FRAUD?
Fraud includes any dishonest, deceptive, or unlawful act intended to obtain money, property, services, or an unfair advantage.
Examples include, but are not limited to:
- Fake property listings.
- Listing property without authority.
- Impersonating a property owner, broker, or Yetu Listings employee.
- Forged land titles or ownership documents.
- Identity theft.
- False rental advertisements.
- Double selling or double renting the same property.
- Payment fraud.
- Money laundering.
- Bribery and corruption.
- Manipulation of property prices.
- False verification documents.
- Creation of fake customer accounts.
- Fraudulent refund claims.
- Misrepresentation of property features or ownership.
- Attempting unauthorized access to customer accounts or systems.
- PROPERTY VERIFICATION
To reduce fraud, Yetu Listings may require verification of:
- Property ownership.
- Identity of property owners.
- Broker credentials.
- Agency authority.
- Supporting legal documentation.
Verification enhances confidence but does not replace independent legal due diligence by buyers, tenants, or investors.
- USER RESPONSIBILITIES
All users are expected to:
- Provide truthful and accurate information.
- Upload authentic documents only.
- Use the platform lawfully.
- Keep account credentials secure.
- Report suspected fraud promptly.
- Cooperate with investigations.
Users must not knowingly participate in or facilitate fraudulent activities.
- SAFE TRANSACTION PRACTICES
To help protect our users, Yetu Listings encourages everyone to:
- Deal with verified property owners or verified brokers whenever possible.
- Inspect properties before making payments.
- Confirm ownership and legal authority before entering into agreements.
- Use official Yetu Listings communication channels where available.
- Make payments only through approved electronic payment methods.
- Keep receipts and transaction records.
- Be cautious of unusually low prices or high-pressure sales tactics.
- EMPLOYEE RESPONSIBILITIES
All employees are required to:
- Conduct business honestly and ethically.
- Protect customer information.
- Follow internal verification procedures.
- Report suspected fraud immediately.
- Avoid conflicts of interest.
- Refuse bribes, gifts, or improper inducements that may influence professional judgment.
Employees who engage in fraudulent conduct will be subject to disciplinary action, which may include dismissal and legal proceedings.
- REPORTING FRAUD
Anyone who suspects fraudulent activity involving Yetu Listings should report it immediately.
Reports may be submitted through:
- Customer Support
- Report a Problem
- Submit a Complaint
- Telephone
- In person at our offices
When making a report, please provide:
- Description of the incident.
- Names of persons involved (if known).
- Property details.
- Listing reference.
- Supporting documents or screenshots.
- Transaction references (if applicable).
- INVESTIGATION PROCESS
Yetu Listings will review all fraud reports promptly and fairly.
Depending on the nature of the report, we may:
- Verify submitted information.
- Request additional evidence.
- Temporarily suspend accounts or listings.
- Interview relevant parties.
- Conduct site inspections where appropriate.
- Refer matters to law enforcement or regulatory authorities.
Investigations will be handled confidentially to the extent permitted by law.
- ACTION WE MAY TAKE
Where fraud is confirmed or reasonably suspected, Yetu Listings may:
- Remove listings.
- Suspend or terminate user accounts.
- Revoke verification status.
- Cancel services.
- Withhold services pending investigation.
- Refuse future access to the platform.
- Recover losses through lawful means.
- Report the matter to competent authorities.
These actions may be taken without prior notice where necessary to protect users or the integrity of the platform.
- FALSE REPORTS
We encourage genuine reporting of suspected fraud.
Knowingly making false or malicious allegations may result in:
- Rejection of the complaint.
- Suspension of platform access.
- Termination of the user’s account.
- Legal action where appropriate.
- WHISTLEBLOWER PROTECTION
Yetu Listings encourages employees, partners, and users to report suspected fraud in good faith.
Individuals who make genuine reports will not be subjected to retaliation solely for reporting concerns honestly.
However, this protection does not extend to individuals who knowingly provide false or misleading information.
- DATA PROTECTION
Information collected during fraud investigations will be handled in accordance with our Privacy Policy and applicable data protection laws.
Access to investigation records will be limited to authorised personnel and shared only where necessary for legal, regulatory, or investigative purposes.
- COMPLIANCE WITH THE LAW
Yetu Listings will cooperate with law enforcement agencies, courts, and regulatory authorities where required by law.
Where criminal conduct is suspected, the company may provide relevant information or documentation to the appropriate authorities in accordance with applicable legal requirements.
- CUSTOMER AWARENESS
To help prevent fraud, Yetu Listings regularly encourages customers to:
- Verify before trusting.
- Inspect before paying.
- Confirm ownership.
- Avoid cash payments.
- Use official Yetu Listings communication channels.
- Keep transaction records.
- Report suspicious behaviour immediately.
Fraud prevention is a shared responsibility between Yetu Listings and every user of the platform.
- POLICY REVIEW
This Anti-Fraud Policy will be reviewed periodically to ensure it remains effective and aligned with legal requirements, emerging fraud risks, and industry best practices.
- CONTACT US
If you suspect fraud or require assistance, please contact:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
OUR ANTI-FRAUD PLEDGE
At Yetu Listings, trust is the foundation of everything we do. We are committed to protecting property owners, property seekers, and all stakeholders by promoting transparency, verifying information where appropriate, and taking decisive action against fraud.
Together, we can build a safer and more trusted real estate ecosystem.
Approved by: Board of Directors
Policy Owner: Chief Executive Officer (CEO)
Review Cycle: Every two (2) years, or earlier if required by changes in law, technology, or business operations.
YETU LISTINGS SMC LIMITED
Empowering Property Owners, Protecting Property Seekers
Verification Policy
VERIFICATION POLICY
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) is committed to building the most trusted real estate ecosystem in Uganda and beyond.
Verification is one of our core trust and safety measures. This Verification Policy explains how Yetu Listings verifies properties, property owners, brokers, property managers, agencies, and other users to improve transparency, reduce fraud, and increase confidence in real estate transactions.
This Policy should be read together with our Terms and Conditions, Privacy Policy, and Anti-Fraud Policy.
- PURPOSE
The objectives of this Policy are to:
- Promote trust and transparency.
- Reduce fake property listings.
- Confirm the identity of users.
- Improve confidence in property transactions.
- Protect buyers, tenants, and investors.
- Support compliance with applicable laws.
- Strengthen the integrity of the Yetu Listings platform.
- SCOPE
This Policy applies to:
- Property Owners
- Landlords
- Sellers
- Buyers (where verification is required)
- Tenants (where verification is required)
- Real Estate Brokers
- Property Agents
- Property Managers
- Real Estate Agencies
- Developers
- Corporate Clients
- Properties listed on Yetu Listings
- OUR VERIFICATION PRINCIPLES
Yetu Listings is guided by the following principles:
- Accuracy
- Fairness
- Transparency
- Confidentiality
- Professionalism
- Risk-Based Assessment
- Compliance with the Law
Verification decisions are made objectively based on the information and documentation available at the time of assessment.
- WHAT WE VERIFY
Depending on the service requested, Yetu Listings may verify:
Individuals
- Identity
- Contact information
- Residential address
- Ownership authority
Properties
- Location
- Ownership or authority to list
- Basic property information
- Supporting documents
Brokers & Agents
- Identity
- Business registration (where applicable)
- Professional qualifications (if applicable)
- Agency authority
- Compliance with Yetu Listings standards
Companies & Agencies
- Certificate of Registration
- Company ownership or authorised representatives
- Physical business location
- Contact information
- VERIFICATION LEVELS
To provide different levels of trust, Yetu Listings may apply the following verification categories:
Level 1 – Account Verification
Confirms a user’s email address and/or mobile phone number.
Requirements:
- Valid email address
- Active mobile telephone number
Level 2 – Identity Verification
Confirms the identity of an individual.
Typical Requirements:
- National ID
- Passport
- Driving Permit (where acceptable)
- Recent passport photograph
Level 3 – Property Verification
Confirms that the person listing the property has ownership or lawful authority to advertise it.
Depending on the property, we may request:
- Land Title
- Sale Agreement
- Lease Agreement
- Property Tax Records
- Utility Bills
- Agency Agreement
- Letter of Authority
- Other supporting documents
A physical inspection may also be conducted where appropriate.
Level 4 – Professional Verification
Applies to:
- Brokers
- Property Managers
- Agencies
- Developers
Additional documents may include:
- Business Registration Certificate
- Tax Identification Number (TIN)
- Professional licences (where applicable)
- References
- Physical office verification
- THE VERIFICATION PROCESS
The verification process generally includes:
Step 1
Application Submission
Step 2
Document Review
Step 3
Identity Confirmation
Step 4
Property or Business Assessment (where applicable)
Step 5
Site Visit (if required)
Step 6
Decision
Step 7
Verification Badge Issued (where approved)
Verification times may vary depending on the complexity of the application and the completeness of submitted information.
- SITE INSPECTIONS
Yetu Listings may conduct site inspections to:
- Confirm the existence of a property.
- Verify occupancy.
- Assess whether the property matches the submitted information.
- Reduce fraudulent listings.
Site inspections do not constitute structural, engineering, or legal certification unless specifically agreed in writing.
- VERIFIED BADGES
Users or listings that successfully complete the verification process may receive a Yetu Verified badge.
The badge indicates that Yetu Listings completed the relevant verification checks based on the information available at the time.
A verification badge is not:
- A guarantee of ownership.
- A legal opinion.
- A guarantee of future conduct.
- A warranty regarding the condition of the property.
- A replacement for independent legal due diligence.
- VALIDITY OF VERIFICATION
Verification remains valid until:
- The verification period expires.
- Ownership changes.
- Material information changes.
- Supporting documents expire.
- The verification is withdrawn or revoked.
Yetu Listings may require re-verification at any time where appropriate.
- RE-VERIFICATION
Users may be required to undergo re-verification if:
- Identity documents expire.
- Property ownership changes.
- Contact information changes significantly.
- Fraud concerns arise.
- Verification standards are updated.
- Required by law or company policy.
- REFUSAL OF VERIFICATION
Verification may be refused where:
- Required documents are not provided.
- Documents appear altered or fraudulent.
- Information cannot be verified.
- Ownership cannot reasonably be confirmed.
- False or misleading information is submitted.
- The applicant fails to cooperate during the process.
A refusal of verification does not necessarily imply wrongdoing; it may simply mean that sufficient evidence was not available to complete the process.
- REVOCATION OF VERIFICATION
Yetu Listings may suspend or revoke verification where:
- False information is discovered.
- Fraudulent documents are identified.
- Ownership changes.
- Verification was obtained dishonestly.
- The user breaches our Terms and Conditions.
- Continued verification would create an unacceptable risk.
Where appropriate, the affected user may be notified and given an opportunity to respond before a final decision is made.
- USER RESPONSIBILITIES
Applicants for verification must:
- Provide truthful information.
- Submit authentic documents.
- Cooperate during verification.
- Notify Yetu Listings of significant changes.
- Avoid misuse of verification badges.
- Comply with applicable laws.
Submitting false documents or information may result in account suspension, revocation of verification, and possible legal action.
- USE OF VERIFICATION BADGES
Verified badges remain the property of Yetu Listings.
Users must not:
- Copy or reproduce the badge outside authorised use.
- Alter the badge.
- Claim verification where none exists.
- Use the badge in a misleading manner.
Misuse of a verification badge may result in immediate removal and enforcement action.
- FEES
Some verification services may be subject to fees.
Applicable fees will be published on the Yetu Listings website or communicated before the verification process begins.
Payment of a verification fee does not guarantee approval.
- APPEALS
Applicants whose verification request is declined may submit an appeal where they believe:
- Relevant information was overlooked.
- Additional supporting documents are available.
- An error occurred during the assessment.
Appeals should be submitted in writing together with any additional supporting information.
- PRIVACY AND CONFIDENTIALITY
Documents submitted for verification will be handled securely and confidentially in accordance with our Privacy Policy and applicable data protection laws.
Access to verification records is limited to authorised personnel and will only be disclosed where required by law or necessary to provide our services.
- LIMITATION OF VERIFICATION
Verification conducted by Yetu Listings is intended to enhance trust and reduce risk.
It does not replace:
- Legal due diligence.
- Land registry searches.
- Professional property inspections.
- Financial advice.
- Legal advice.
Users remain responsible for making informed decisions before entering into property transactions.
- POLICY REVIEW
This Verification Policy will be reviewed periodically to ensure it remains effective, relevant, and compliant with applicable laws and industry best practices.
- CONTACT US
For verification enquiries or to apply for verification, please contact:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: verification@yetulistings.com
General Enquiries: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
OUR COMMITMENT
At Yetu Listings, verification is more than a process—it is a promise to promote trust, transparency, and professionalism in the real estate industry. While no verification system can eliminate all risk, our rigorous procedures help create a safer environment for property owners, buyers, tenants, brokers, and investors.
YETU LISTINGS SMC LIMITED
Empowering Property Owners, Protecting Property Seekers
Governance
Policy Owner: Operations & Verification Department
Approved By: Board of Directors
Review Cycle: Every two (2) years, or sooner if required by changes in law, technology, or operational needs.
- Property Listing Policy
PROPERTY LISTING POLICY
Yetu Listings SMC Limited
Effective Date: 1 August 2026
- INTRODUCTION
Yetu Listings SMC Limited (“Yetu Listings”, “Yetu”, “we”, “our”, or “us”) is committed to providing a trusted, transparent, and professional real estate marketplace.
This Property Listing Policy establishes the rules and standards governing the advertisement of properties on the Yetu Listings platform. It is designed to protect property owners, buyers, tenants, brokers, and all users by ensuring that listings are accurate, lawful, and reliable.
This Policy should be read together with our Terms and Conditions, Verification Policy, Privacy Policy, and Anti-Fraud Policy.
- PURPOSE
The objectives of this Policy are to:
- Promote accurate and transparent property listings.
- Reduce fraudulent or misleading advertisements.
- Protect users from false information.
- Maintain the quality and integrity of the Yetu Listings platform.
- Support compliance with applicable laws and regulations.
- Build trust between property owners and property seekers.
- SCOPE
This Policy applies to all property listings published on Yetu Listings, including but not limited to:
- Residential Houses
- Apartments
- Rental Properties
- Land
- Commercial Properties
- Office Space
- Shops
- Warehouses
- Hotels & Lodges
- Holiday Homes
- Hostels
- Industrial Properties
- Agricultural Land
- Mixed-Use Developments
- Property Projects
It also applies to all individuals and organisations who submit listings, including property owners, brokers, agents, developers, and property managers.
- ELIGIBILITY TO LIST A PROPERTY
A property may only be listed by:
- The legal owner.
- A person authorised by the owner.
- A verified broker or agent acting under a valid agency agreement.
- A property manager with written authority.
- A developer marketing their own project.
- A person or organisation legally authorised to market the property.
Yetu Listings may request proof of authority before publishing a listing.
- PROPERTY INFORMATION REQUIREMENTS
All listings must include accurate and complete information, including where applicable:
- Property title or headline.
- Property type.
- Purpose (Sale, Rent, Lease, Short Stay, etc.).
- Property location.
- Price.
- Property size.
- Number of bedrooms and bathrooms.
- Description of features.
- Available amenities.
- Property condition.
- Availability status.
- Contact information.
Users are responsible for ensuring that all information remains accurate and up to date.
- PROPERTY PHOTOGRAPHS
Photographs should:
- Clearly represent the actual property.
- Be recent and of good quality.
- Be free from misleading alterations.
- Not contain offensive or unlawful content.
- Respect the privacy of occupants.
The use of stock images, AI-generated images presented as the actual property, or photographs of different properties is prohibited unless clearly identified for illustrative purposes (e.g., architectural renderings for developments).
Yetu Listings reserves the right to remove images that do not meet these standards.
- PROPERTY PRICING
All advertised prices must:
- Be truthful.
- Reflect the intended selling or rental price at the time of publication.
- Clearly indicate the applicable currency.
- State whether additional charges apply where relevant.
Artificially low prices intended solely to attract enquiries (“bait pricing”) are prohibited.
- PROPERTY DESCRIPTIONS
Property descriptions must:
- Be accurate.
- Avoid exaggeration.
- Clearly identify significant features.
- Avoid misleading statements.
- Respect intellectual property rights.
Descriptions must not include:
- Discriminatory language.
- Offensive content.
- False claims.
- Unverified investment guarantees.
- Spam or unrelated advertising.
- PROPERTY VERIFICATION
Yetu Listings may require property verification before or after publication.
Verification may include:
- Identity verification.
- Ownership verification.
- Document review.
- Site inspection.
- Verification of agency authority.
Properties that successfully complete verification may receive a Yetu Verified badge in accordance with the Verification Policy.
- PROHIBITED LISTINGS
The following listings are prohibited:
- Fake properties.
- Non-existent properties.
- Duplicate listings intended to manipulate search results.
- Properties listed without authority.
- Fraudulent investment schemes.
- Properties subject to illegal occupation without proper disclosure.
- Listings containing false ownership information.
- Listings encouraging unlawful activities.
- Listings containing offensive, hateful, or discriminatory content.
Yetu Listings reserves the right to reject or remove any listing that violates this Policy.
- DUPLICATE LISTINGS
To improve user experience, duplicate listings for the same property are generally not permitted unless:
- The property has materially changed (e.g., price, status, or significant upgrades).
- Yetu Listings has authorised multiple listings for legitimate marketing purposes.
Repeated duplicate listings may result in account restrictions.
- LISTING REVIEW
Every submitted listing may undergo a review before publication.
The review may include:
- Verification of submitted information.
- Image quality assessment.
- Compliance checks.
- Fraud screening.
- Document review where required.
Yetu Listings may request additional information before approving a listing.
- EDITING AND UPDATING LISTINGS
Property owners and authorised users are responsible for keeping listings accurate.
Listings should be updated promptly whenever:
- The property is sold.
- The property is rented.
- The price changes.
- Contact information changes.
- The property becomes unavailable.
- Significant property changes occur.
Failure to maintain accurate listings may result in removal or suspension.
- LISTING DURATION
Listings remain active for the period associated with the selected listing package.
At the end of the listing period:
- Listings may expire automatically.
- Renewal may be required.
- Yetu Listings may archive inactive listings.
Premium packages may offer extended listing periods.
- FEATURED AND PREMIUM LISTINGS
Yetu Listings may offer paid promotional services, including:
- Featured Listings.
- Homepage Promotion.
- Priority Search Placement.
- Social Media Promotion.
- Email Marketing Campaigns.
- Banner Advertising.
Purchasing promotional services does not guarantee the sale or rental of a property.
- PROPERTY REMOVAL
A listing may be removed where:
- The property has been sold or rented.
- The owner requests removal.
- Required information is not provided.
- Fraud is suspected.
- False information is discovered.
- This Policy or the Terms and Conditions are breached.
- Required listing fees remain unpaid.
Yetu Listings may remove listings without prior notice where necessary to protect users or the integrity of the platform.
- USER RESPONSIBILITIES
Property owners, brokers, and agents must:
- Provide truthful information.
- Maintain current listings.
- Respond professionally to enquiries.
- Cooperate during verification.
- Comply with applicable laws.
- Respect the rights of property seekers.
Users are solely responsible for the content they submit.
- INTELLECTUAL PROPERTY
By submitting photographs, videos, descriptions, or other content, users confirm that they own or have permission to use that content.
Users grant Yetu Listings a non-exclusive, royalty-free licence to display, publish, and promote the listing in connection with operating and marketing the platform.
- DISCLAIMERS
While Yetu Listings strives to review and verify listings where applicable:
- We do not guarantee that every listing is free from error.
- We do not guarantee the condition of any property.
- We do not guarantee successful sale or rental.
- We encourage all users to conduct independent inspections and legal due diligence before completing any transaction.
- VIOLATIONS OF THIS POLICY
Violations may result in one or more of the following actions:
- Warning notice.
- Request for correction.
- Temporary suspension of the listing.
- Permanent removal of the listing.
- Suspension of user account.
- Revocation of verification status.
- Permanent account termination.
- Reporting to law enforcement where required.
- REPORTING A LISTING
Users who believe a listing violates this Policy may report it through:
- Report a Problem
- Submit a Complaint
- Customer Support
- Telephone
Reports should include, where possible:
- Listing reference number.
- Description of the concern.
- Supporting evidence.
- Contact information (optional).
Yetu Listings will review reports promptly and take appropriate action where necessary.
- POLICY REVIEW
This Property Listing Policy will be reviewed periodically to ensure it remains aligned with industry best practices, legal requirements, and the evolving needs of the Yetu Listings platform.
- CONTACT US
For enquiries regarding this Policy or property listings, please contact:
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: listings@yetulistings.com
General Enquiries: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
OUR COMMITMENT
At Yetu Listings, every property listing represents an opportunity to build trust. We are committed to maintaining a marketplace where property owners can confidently market their properties and property seekers can make informed decisions based on accurate, transparent, and verified information.
Together, we are building a safer, fairer, and more professional real estate ecosystem.
Governance
Policy Owner: Listings & Marketplace Department
Approved By: Board of Directors
Review Cycle: Every two (2) years, or sooner if required by changes in law, technology, or business operations.
YETU LISTINGS SMC LIMITED
Empowering Property Owners, Protecting Property Seekers
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YETU LISTINGS SMC LIMITED
CORPORATE PROFILE
Empowering Property Owners, Protecting Property Seekers
COMPANY OVERVIEW
Yetu Listings SMC Limited is a trusted, technology-driven real estate company incorporated in the Republic of Uganda to transform the way people buy, sell, rent, manage, and invest in property.
Established in 2026, Yetu Listings was founded to address long-standing challenges within the real estate sector, including property fraud, fake listings, unverified property ownership, unethical brokerage practices, and lack of transparency. Our platform brings together property owners, buyers, tenants, brokers, developers, investors, financial institutions, and other stakeholders into one trusted real estate ecosystem.
By combining innovation, verification, professional service delivery, and strategic partnerships, Yetu Listings is redefining confidence in property transactions across Uganda, with a long-term vision of expanding across Africa.
COMPANY INFORMATION
Head Office:Plot 13 Queens Avenue, Next to KSP Hotel, Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
OUR VISION
To become the most trusted and preferred real estate ecosystem in Africa.
OUR MISSION
To provide transparent, reliable, and innovative real estate solutions that connect people to property opportunities while promoting trust, fairness, and sustainable growth within the real estate sector.
OUR SLOGAN
Empowering Property Owners, Protecting Property Seekers.
OUR PURPOSE
To create a trusted, transparent, and technology-driven real estate ecosystem where property owners and seekers can confidently transact through verified information, professional services, and innovative digital solutions.
OUR CORE VALUES
Yetu Listings is guided by eight core values that define our culture and decision-making:
- Trust
- Integrity
- Professionalism
- Growth
- Transparency
- Innovation
- Customer Focus
- Accountability
THE YETU STANDARD
The Yetu Standard is our commitment to excellence in every interaction. It defines how we serve our clients, partners, and communities through:
- Trust Above Everything
- Integrity Without Compromise
- Verified Properties
- Customer First
- Professional Excellence
- Transparency in Every Transaction
- 100% Cashless Operations
- Teamwork and Respect
- Innovation and Continuous Improvement
- Accountability
WHAT WE DO
Yetu Listings offers a comprehensive range of real estate solutions designed to meet the needs of individuals, businesses, and institutions.
Our services include:
Property Listings
- Rental Properties
- Houses for Sale
- Land Listings
- Commercial Properties
- Hotels & Apartments
Property Services
- Property Management
- Property Marketing
- Property Valuation
- Property Inspection
- Construction Supervision
Marketplace Services
- Cars Marketplace
- Furniture Marketplace
Verification Services
- Property Verification
- Property Owner Verification
- Broker Verification
Professional Services
- Real Estate Consultancy
- Market Intelligence
- Corporate Property Solutions
OUR BUSINESS MODEL
Yetu Listings operates as a trusted intermediary connecting property owners with property seekers through secure and transparent digital platforms.
Our business model is built upon five strategic pillars:
- Property Verification
- Digital Innovation
- Professional Service Delivery
- Strategic Partnerships
- Long-Term Customer Relationships
WHY CHOOSE YETU LISTINGS?
We distinguish ourselves through:
- Verified Property Listings
- Verified Property Owners
- Verified Brokers and Agents
- Secure Digital Transactions
- Professional Property Management
- Transparent Information
- Technology-Driven Services
- Customer Protection
- Ethical Business Practices
- 100% Cashless Operations
OUR CLIENTS
We proudly serve:
- Property Owners
- Buyers
- Tenants
- Landlords
- Real Estate Brokers
- Developers
- Investors
- Financial Institutions
- Surveyors
- Architects
- Engineers
- Lawyers
- Property Managers
- Government Institutions
- Corporate Organizations
- NGOs
OUR COMMITMENT TO VERIFICATION
Verification is at the heart of our operations.
We work to ensure that properties published on our platform undergo appropriate verification procedures, while encouraging verification of owners and brokers to strengthen trust and reduce fraud.
Our goal is to provide users with reliable information that supports informed decision-making.
TECHNOLOGY & INNOVATION
Technology is central to Yetu Listings.
We continually invest in digital solutions that improve efficiency, transparency, and customer experience, including:
- Online Property Listings
- Digital Property Verification
- Customer Relationship Management
- Electronic Payments
- Secure Data Management
- Property Analytics
- Fraud Prevention Systems
- Mobile-Friendly Services
STRATEGIC PARTNERSHIPS
We collaborate with organizations across the real estate value chain, including:
- Banks
- Insurance Companies
- Property Developers
- Surveyors
- Architects
- Engineers
- Lawyers
- Cleaning Companies
- Movers
- Government Agencies
- Technology Providers
Together, we create greater value for our clients and contribute to the growth of Uganda’s real estate sector.
CORPORATE GOVERNANCE
Yetu Listings is committed to strong corporate governance founded on:
- Integrity
- Accountability
- Transparency
- Ethical Leadership
- Compliance
- Responsible Risk Management
Our operations are guided by comprehensive corporate policies, standard operating procedures, and internal controls that promote professionalism and sustainable growth.
OUR SOCIAL RESPONSIBILITY
We believe business should positively impact society.
Our corporate responsibility focuses on:
- Promoting ethical real estate practices
- Supporting community development
- Encouraging environmental responsibility
- Creating employment opportunities
- Empowering youth and women through property access
- Promoting financial inclusion and digital transformation
OUR FUTURE
Our ambition extends beyond being a property listing platform.
We are building a complete real estate ecosystem that will connect every participant in the property market through trusted technology, professional services, and strategic partnerships.
As we expand across Uganda and Africa, we remain committed to making real estate transactions safer, simpler, and more transparent for everyone.
OUR PROMISE
At Yetu Listings, we are committed to:
- Building Trust
- Delivering Professional Service
- Promoting Transparency
- Protecting Our Clients
- Embracing Innovation
- Creating Lasting Value
Every property listed, every partnership formed, and every service delivered reflects our commitment to excellence.
CONTACT US
YETU LISTINGS SMC LIMITED
Head Office
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com
Website: www.yetulistings.com
Working Hours
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
Chat with Us
Stay Safe with Yetu Listings
At Yetu Listings, your safety is our priority. Whether you are buying, selling, renting, or managing property, following these simple tips can help protect you from fraud and unnecessary risks.
- Choose Verified Properties
Look for the Yetu Verified badge. Verified listings have undergone our verification process to improve trust and transparency.
- Verify the Property Owner or Broker
Always deal with verified property owners or verified brokers. Ask to see identification and confirm their details where necessary.
- Never Pay Before Inspection
Do not make deposits, booking fees, or full payments before physically inspecting the property or arranging a professional inspection.
- Visit the Property
Always inspect the property in person to confirm its location, condition, and whether it matches the information provided online.
- Confirm Property Ownership
Before buying or leasing, ensure the seller or landlord has the legal right to transact. Request supporting ownership documents where applicable.
- Use Official Yetu Communication Channels
Communicate through Yetu Listings whenever possible and avoid unofficial arrangements that cannot be verified.
- Make Payments Through Official Channels
Yetu Listings operates a 100% Cashless Business Model. Make payments only through approved company payment methods and always keep your electronic receipt.
- Beware of Unrealistic Offers
If a property’s price seems unusually low or the seller is pressuring you to pay quickly, proceed with caution.
- Protect Your Personal Information
Do not share sensitive personal or financial information unless it is necessary and you are certain you are dealing with legitimate parties.
- Report Suspicious Activity
If you encounter fake listings, fraudulent behaviour, impersonation, or suspicious requests, report them immediately through our Report a Problem or Submit a Complaint page.
Remember
✔ Verify before you trust.
✔ Inspect before you pay.
✔ Use official payment channels.
✔ Keep all transaction records.
✔ Ask questions whenever in doubt.
FILL THE FORM BELOW TO CONTACT OUR SUPPORT CENTER
FILL THE FORM BELOW TO CONTACT OUR SUPPORT CENTER
Fill the form below to get in touch with us
Chat with Us
Chat With Us
To chat with us, click on the popup chat button on the bottom right corner of this screen, or on our WhatsApp number +256793662412
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
1. What is Yetu Listings?
Yetu Listings is a trusted real estate ecosystem that connects property owners, buyers, tenants, brokers, developers, investors, and other real estate professionals through a secure, transparent, and technology-driven platform. We verify properties and users to promote safer property transactions.
2. What services does Yetu Listings offer?
We offer a wide range of services including:
- Rental Listings
- Houses for Sale
- Land Listings
- Commercial Property Listings
- Hotels & Apartments
- Property Management
- Property Marketing
- Property Valuation
- Construction Supervision
- Property Inspection
- Furniture Marketplace
- Cars Marketplace
3. Where does Yetu Listings operate?
Our headquarter is located at Plot 13 Queens Avenue, Gulu City, Uganda. We currently serve clients across Uganda and are working towards expanding throughout Africa.
- Is Yetu Listings a real estate agency?
No. Yetu Listings is a trusted real estate platform and property services company. We connect property owners with property seekers while offering professional property-related services.
- Why should I use Yetu Listings?
Because we focus on:
- Verified Properties
- Verified Owners
- Verified Brokers
- Secure Transactions
- Professional Property Management
- Transparent Information
- Customer Protection
- Is registration free?
Yes. Creating a Yetu Listings account is free. Some premium services and advertising packages attract service fees.
- How do I create an account?
Click Register, complete the registration form, verify your email or phone number, and start using Yetu Listings.
- How do I reset my password?
Click Forgot Password, enter your registered email or phone number, and follow the instructions.
- What documents are required for verification?
Depending on the property:
- National ID
- Land Title
- Sales Agreement
- Tenancy Authority
- Agency Agreement
- Utility Bills
- Other supporting documents
- Can Yetu Listings inspect a property before I buy?
Yes. We provide professional property inspection services upon request.
- Can Yetu help with legal services?
Yes. We work with qualified legal professionals to assist clients where necessary.
- How do I contact Yetu Listings?
Head Office
Yetu Listings SMC Ltd.
Plot 13 Queens Avenue
Next to KSP Hotel
Gulu City, Uganda
Telephone: +256 393 002 913
Email: info@yetulistings.com